Frequently Asked Questions

I created a new user log in but I have not received an email confirmation? What do I do?

Check your spam folder to see if it is in that folder. If not, send an email to to communicate your issues for assistance.


How do I play the course video?

Press the play button that is located underneath the slide. Or the forward button to go to the next slide.

How to play the course video


Do online courses count towards Continuing Education Units (CEU’s)?

At this time the courses do not offer CEU credits.


Will I receive a certificate at the end of the course?

Yes, once the course is completed there is an option to print the certificate. The certificate will contain your name, the title of the course, and the training hours.


My certificate didn’t print?

Be sure to disable your pop up blocker. Also, check the configuration of your printer and make sure the issue is not related to your printer. Then try again. If you still have problems, send an email to to communicate your issues for assistance.

How to disable pop-up blockers in your browser:**

** This may vary depending on your browser version but these links should get you to the right general area


As a volunteer, intern, or staff person from a certified domestic violence center can I use the training hours to count towards the annual training hour’s requirement?

Yes. The courses can be counted towards the annual training hour’s requirement. The certificates from the courses will include the number of hours allotted for each training.


Last modified: Friday, January 11, 2019, 6:32 AM